Types of Information We Collect
Account & Identity Information
- Full name, date of birth and gender
- Email address and mobile phone number
- Username and encrypted password
- Identity verification documents (if requested for KYC)
Payment & Transaction Information in MYR
- Bank account or e-wallet number (Touch 'n Go, FPX)
- Deposit and withdrawal history in MYR
- Transaction information processed through payment providers
- Note: we do not store credit card information directly
Device & Browser Data
- IP address and estimated location based on IP
- Device type, operating system and browser version
- Session time and duration of platform use
Usage Data & Preferences
- Games played and categories browsed
- Bets placed and frequency of use
- Language settings and display preferences
How Your Information Is Used
Luckin33 uses the information collected for the following purposes, solely to keep the platform running smoothly and to deliver the best experience to users in Malaysia:
- Identity verification and account security — ensuring only the verified account owner can log in and carry out transactions.
- MYR payment processing — handling MYR deposits, withdrawals and transaction verification accurately and securely.
- Customer support — enabling our team to provide you with relevant and accurate assistance.
- Platform enhancements — analysing usage patterns to improve the interface, performance and game selection.
- Legal compliance — meeting record-keeping requirements mandated by applicable Malaysian law.
- Platform communications — keeping you informed about account updates, transaction confirmations and important service-related notices.
Luckin33 will not use your information for third-party advertising without your explicit consent.
Cookies & Tracking
Luckin33 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse a website.
We use several types of cookies:
- Session cookies — required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies — stores your preferences such as language selection and preferred display format.
- Analytics cookies — helping us understand how users interact with the platform for improvement purposes.
You can manage or block cookies through your browser settings. However, blocking session cookies may affect login functionality and platform navigation.
Data Storage, Security & Sharing
🔐 How We Protect Your Data
Luckin33 uses industry-standard encryption to protect all personal and financial data. Passwords are stored in encrypted form and cannot be read by anyone, including our staff.
Access to user data is restricted to staff with a legitimate business need only. All access is logged and continuously monitored.
🤝 Third-Party Sharing
Luckin33 does not sell or rent users' personal data to any third party for commercial purposes. Information is only shared in the following limited circumstances:
- Trusted payment service providers for processing MYR transactions
- Legal authorities when required by Malaysian law
- Technical service providers bound by strict confidentiality agreements
Data retention periods vary depending on the type of information. Active account data is kept for as long as the account remains active. Transaction records are retained in accordance with Malaysian legal requirements. Data that is no longer needed will be securely deleted or anonymised.
User Rights & How to Contact Us
As a luckin33 user, you have the following rights regarding your personal data:
- Right to Access — you may request a copy of the personal information we hold about you at any time.
- Right to Rectification — if any information we hold is inaccurate, you have the right to request a correction through your account settings or by contacting our support team.
- Right to Erasure — you may request deletion of your account and associated personal data, subject to legal record-keeping requirements.
- Right to Withdraw Consent — you may withdraw consent to receive marketing communications at any time via your account settings.
To exercise any of the above rights, or if you have any questions regarding this privacy policy, please contact the luckin33 support team. You may also refer to our FAQ section for more information.
Any changes to this Privacy Policy will be communicated via a notice on the official luckin33 website. Continued use of the platform after such changes constitutes acceptance of the updated policy.
Contact the Privacy Team
📧 Email:
📧 General Support:
Response time within 3 business days.
Got More Questions? We're Here to Help
If you'd like to know more about how luckin33 protects your privacy, or wish to access your account information, visit our FAQ or log in for direct assistance.